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What the reviews say
- Broken air conditioning units that staff knew about in advance but didn't disclose, providing fans as backup cooling instead.
- Noise issues from neighboring rooms with staff response being to suggest the complainant move rooms rather than addressing the noise source.
- Maintenance issues including late housekeeping, non-functional air conditioning, and lack of basic room amenities like coffee and tea supplies.
- No elevator, guests must use stairs to reach upper floors, which poses challenges for those with mobility concerns or heavy luggage.
- Multiple air conditioning units are broken but not disclosed during booking, with fans provided as substitute cooling.
- Housekeeping runs significantly late, rooms may not be cleaned until after 2:30pm on departure days.
- Rooms lack basic amenities like tea bags, coffee, sugar, and milk that guests typically expect.
- Thin walls allow noise to carry between rooms, with music and conversations audible from neighboring guests.
- Located on West Street close to the beach, with parking available but no shade covering for vehicles.
- Has an on-site Wimpy restaurant, though service quality receives mixed reviews from guests.
A read of 293 guest reviews. These reviews do not record who wrote them, so nothing here is attributed to women.
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Where it is
108 West St, South Beach, Durban, 4001, South Africa
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