Albany Hotel

• Dismissive and unprofessional treatment from reception staff, describing interactions as classist and unwelcoming rather than hospitable.
• Significant maintenance issues including cockroaches in rooms, malfunctioning elevators, windows that don't close properly, and poor bathroom design with water drainage problems.
• Lost items weren't returned despite immediate follow-up calls, with staff claiming items couldn't be found.
• Historic building with non-functioning elevators, requiring use of dirty staircases. Windows don't close properly, allowing persistent street noise.
• Rooms have pest control issues with cockroaches reported, old carpeting in hallways, unstable tiling, and poor bathroom design with no shower enclosure causing water to drip onto the floor.
• WiFi is unreliable, no ironing equipment provided in rooms requiring paid service, and key cards frequently malfunction requiring replacement at reception.
• Reception café offers affordable meals and drinks at R14 each, which guests found good value and quality.

A read of 2,431 guest reviews. These reviews do not record who wrote them, so nothing here is attributed to women.