Support
Sola is a small operation, so an email reaches a person rather than a queue.
We answer within two working days01 / 02
Common questions
- Something on a page is wrong
- Tell us which page and what is wrong and we will fix it. Reviews go stale, properties change hands, and a summary can miss the line that mattered. Corrections are the most useful message you can send us.
- I cannot sign in to the app
- Sola signs in with Apple or with Google. If neither is working, email us with the address you used and roughly when you tried, and we will look at the account directly.
- I want my account and data deleted
- You can delete your account inside the app, under Settings. It removes your profile, your saved places and your trips. If you would rather we did it, email us from the address on the account.
- How do you decide what a place is like?
- We read the published reviews and the operator’s own information and write down what is checkable. Every page says where its read came from, and where the source does not record who wrote the reviews, the page says that too.
- Is Android available?
- Not yet. The website carries the same information and is free to read on any phone.
- Do you make money from the links?
- Some links to a place to stay earn a commission, and those are marked on the page. No property pays to appear here, to rank higher, or to change what we write about it.
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