29 On St James

• One traveller noted significant discrepancies between online photos and current reality, with facilities like the advertised koi pond now empty and dirty due to apparent change in ownership and remote management.
• Inconsistent service quality, some experienced personalized touches like birthday room setups, while others found basic amenities missing and had to request soap and shampoo after check-in.
• Practical concerns including electrical safety issues like hair dryer cords wrapped in sellotape and breakfast areas with extension cords creating trip hazards on the floor.
• Recent change of ownership with apparent remote management has affected facilities maintenance, check-in area operates with half the lights not working, and facilities like the koi pond advertised online are no longer maintained.
• Basic amenities aren't automatically stocked in rooms, soap and shampoo were delivered in a supermarket bag after arrival, and there's confusion about the actual name of the property with towels showing different branding.
• Rooms are clean with basics but mattresses show wear with collapsing sides, and electrical safety issues like hair dryer cords wrapped in sellotape with incompatible plugs.
• Breakfast setup includes electrical extension cords on the floor creating trip hazards, and the property operates with minimal skeleton staff trying to multitask various roles.

A read of 61 guest reviews. These reviews do not record who wrote them, so nothing here is attributed to women.