City Lodge Hotel V&A Waterfront

The travel desk staff at the front door are notably hands-on, and the canal-view balcony rooms are worth requesting. The hot water is genuinely unreliable at peak hours, a complaint consistent enough across stays that it is worth knowing before you book.

• A persistent hot water problem, with one guest spending two weeks troubleshooting it. She found that rooms on the first floor had warmer water, likely due to proximity to the boilers, while upper floors ran cold.
• One reviewer worked out her own fix for the shower mixer after reception told her simply to let the water run. She shared the trick with colleagues, all four of whom had experienced the same icy showers.
• A reviewer who stayed for an extended trip tried the restaurant four times and found the food consistently poor. She also noted the cleaning staff operate on their own schedule and suggested not being in the room when they want to clean.
• One guest praised the balcony room overlooking the canal as having an outstanding view, and found both the buffet breakfast and dinner at the restaurant to be well worth it.
• A reviewer flagged a frustrating check-out and re-check-in process when extending her stay, including an unexpected additional charge that was eventually dropped after she objected.
• Hot water is unreliable, particularly on upper floors, and multiple guests reported cold showers even after following reception's advice to let the water run.
• The V&A Waterfront is around a 10-minute walk, with restaurants, markets, and attractions accessible on foot.
• Balcony rooms overlook the canal and were highlighted by at least one guest as a standout feature.
• The travel counter near the front entrance was singled out as a genuinely helpful resource, with staff noted for going out of their way to assist guests.
• One guest described the hotel as a fair distance from the Waterfront, suggesting the walk is noticeable rather than a quick stroll.

A read of 1,721 guest reviews. These reviews do not record who wrote them, so nothing here is attributed to women.