The Nicol Hotel Bedfordview

Women keep flagging the same pattern here: a pleasant enough arrival, then rooms that smell of stale cigarettes and towels that have turned brown. The breakfast buffet draws consistent praise, but service complaints run deep and specific enough to trust.

• Persistent cigarette smoke smells in the rooms, with complaints going unresolved even after reporting to reception.
• One reviewer described being denied a meal on arrival on New Year's Eve despite having written confirmation of restaurant operating hours, and then receiving cold treatment from the same staff member throughout the rest of her stay.
• One couple reported being upgraded without charge to a three-bedroom apartment with individual bathrooms, a shared kitchen, a living room, and a balcony with city views, along with complimentary breakfast.
• A reviewer noted that room service portions were extremely small and that a request for rooibos tea was fulfilled with loose, uncovered teabags, raising hygiene concerns.
• One reviewer mentioned that towels appeared white but had turned brown, and that balcony furniture was absent from their apartment until they specifically requested it.
• Rooms had stale cigarette odours, no openable windows, and beds with noisy spring bases.
• The pool area closes at 6pm, leaving limited outdoor seating options for guests in the evening.
• The hotel has a large number of rooms and apartments but only eight pool loungers available to guests.
• At least one reviewer found that the room type requested at booking, including floor level and bed configuration, was not honoured on check-in.
• The breakfast buffet was consistently described as delicious, though the dining room becomes crowded and uncomfortable after 9am.

A read of 1,334 guest reviews. These reviews do not record who wrote them, so nothing here is attributed to women.