Le Franschhoek Hotel & Spa

The on-call shuttle to town is the detail women keep returning to: one message and a driver appears. The spa delivers on massage but skip the manicure, where at least one reviewer found the finish well below what the room rate suggests.

• The free shuttle service to town operated on request, making it easy to explore Franschhoek without a car.
• One reviewer praised the short rib at the fine dining restaurant as a highlight of the stay, while another reported that mussels arrived cold and reheated and duck was overcooked, with only a complimentary coffee offered as resolution.
• One reviewer booked a special high tea for a birthday celebration only to arrive and find it had been cancelled without any prior notice from the hotel, and reported waiting over a month for a refund.
• A reviewer who arrived at 5am seeking emergency shelter after a nearby fire reported being charged in full despite unmade beds, no hot water, limited electricity, and no towels on arrival, with an invoice and refund still unresolved more than a month later.
• One reviewer found her spa manicure well below the standard she expected, noting the shaping and finish were poor, and suggested the hotel should not put trainees on paying clients without offering a discount.
• The hotel offers an on-call shuttle service into Franschhoek town at no extra charge, available by message.
• At least one guest reported having no running water for three days, a non-functional phone, no lift, and an outdated television in the room.
• Significant delays of over a month in obtaining refunds or invoices after problems with their stays.
• The pool area and surrounding views are consistently described as attractive and well maintained.
• Breakfast received positive mentions for variety, but the fine dining restaurant produced sharply divided experiences across different visits.

A read of 1,137 guest reviews. These reviews do not record who wrote them, so nothing here is attributed to women.